Privacy Policy Statement

Rail Ninja (referred to as “we”, “us”, “our”, legally called “Firebird GT Limited”) is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.

This document describes how we use and process your personal information, it also explains to you how to contact us if you have questions about your personal data.

Firebird GT Limited is the “data controller” of all personal information that is collected and used on the Rail Ninja website.

Firebird GT Limited is registered in Hong Kong with registered offices at Unit G 15/F Tal Building 49 Austin Road, KL, Hong Kong.

1. Personal data that you share with us

Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details and information about your access to our website.

We may collect personal data from you when you book a ticket with us, create an account on our website, use our website, participate in a survey or competition, or when you contact us.

We collect your personal information when you make a reservation we ask you for the following information required for our fulfillment of service:

• Name, home address, e-mail address, telephone number, passport or other recognized personal ID card numbers and details, credit/debit card or other payment details;
• Passenger Information, which includes your name, nationality, date of birth, gender, passport or ID number, expiry date, and country of issue.
• Seat preferences and medical conditions for passengers who have special medical requirements and/or dietary requirements;
• Travel history, including information related to your booking and services booked in connection with your trip.
• When you book tickets on our website for other persons traveling with you, or on behalf of other travelers, we will collect Passenger information about each traveler. It is your responsibility that each traveler who you book tickets for is aware of it and also accepts our Privacy Policy.

We also collect your personal information when you get in touch with our customer service team through email, chat, or phone, or reach out to us through other means (e.g. using social media), when you save your search results or register an account on our website and when you participate in our referral programs or sweepstakes.

2. Personal data about others that you share with us

When you book tickets on our website for other persons traveling with you, or on behalf of other travelers, we will collect Passenger information about each traveler. It is your responsibility that each traveler who you book tickets for is aware of it and also accepts our Privacy Policy.

3. Personal data that we collect automatically

When you visit our website we automatically collect certain information regardless if you book tickets or not. This includes your IP address, the date and time you accessed our services, the hardware, software, or internet browser you use, and information about your computer’s operating system, like application versions and language settings. We also collect information about the internet source of your visit and your use of our website, including pages visited.

4. Personal data that we receive from other sources

It’s not just the things you tell us, though – we might also receive information about you from other sources. These include independent third parties, and anything we get from them may be combined with information provided by you to us.

Further, we use third-party service providers for processing online payments and they may share your personal information with us so we can supply our service to you.

When you call us we receive metadata about your communication activities (e.g. where you called, who you are, the date and length of the call, etc.).

When you open our email we receive data indicating the email open and click statistics.

We may receive information about you from our advertising partners, which enables us to deliver more relevant advertising. For example, we may target our advertising to particular regions or demographics.

For more information, please refer to the following section.

There may be circumstances when we share your personal data with third parties. First of all, we must share passenger information with rail carriers. This is essential to our service. Information that we are required to provide varies from carrier to carrier and can include, your name, contact details, passenger details of you, and people who you book tickets for. For certain routes, we book tickets through intermediary wholesale suppliers. We will pass passenger information to them to fulfill your reservation.

We may use various service providers in the course of our work. When we share your personal data with third-party service providers we make sure that they are bound by confidentiality clauses and are not allowed to use your personal data for any purposes other than instructed by us.

We may share your data with payment service providers. Payment services providers process your online payments. In case of a chargeback investigation, we are required to share related personal information. This may be your booking confirmation, your IP address, and any other information which may be asked for during the chargeback investigation. We will only share your personal information if it is necessary for the investigation.

We will disclose your personal data to law enforcement agencies when it is required by law. We may also disclose your personal data to legal authorities to defend our rights or the rights of our business partners.

We use social media to promote our services, to communicate with you and to help you log in to your account on our websites faster.

We maintain social media accounts on Facebook and Google plus and we communicate with news and announcements about our service on those accounts.

We may use social networks to send you messages as part of our customer service work and commitment to speak to customers using channels that they prefer.

Whenever you sign up on our website with your social media account, your service provider may share information with us. Your social network will ask you which information will be shared. Such information may include your name, email and age.

When you click on Like or Share buttons on our websites we will share your personal information with related social media platforms, including Facebook and Google Plus, and those social media services may relate that information to your profile and they may share that information with other parties.

We have established comprehensive industry-grade procedures to prevent unauthorized access to, and the misuse of, personal data of our users. Our security procedures, technical and physical restrictions for accessing and using personal data on our servers, ensure that only authorized personnel is permitted to access the personal data of our clients and users. We will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about a Cardholder to anyone, except, it’s Acquirer, Visa/Mastercard Corporations or in response to valid government demands.

1. How does Rail Ninja treat personal data about children?

Children under 18 years (non-adults) are not permitted to book our services on their own. At least one of the passengers must be 18 years or older. We reserve the right to deny services booked by non-adults and to delete any corresponding personal information.

1. What are cookies?

Cookie is a small amount of data that's placed in the browser of your computer or on your mobile device. Whenever you use our services, including websites and applications, we may use cookies and other tracking technologies for streamlining work of our services, to analyze traffic, and for advertisement purposes. These technologies are set up either by us, or by our service partners that we partner with, such as Google Analytics and Google Ads.

We also use pixel tags, which are tiny graphic images of just one pixel that can be delivered to your computer as part of a web page, in an advertisement, or in an HTML email message. Pixel tags help us understand user behaviour, email open statistics, which websites send traffic to us. They also help us work with cookies - to serve and to read them in your browser.

We also use tracking URLs to understand which websites and advertising channels and campaigns are bringing us traffic.

All these technologies are usually referred to as “cookies." The information that we collect using cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Examples how we use cookies to improve our service and your user experience:

• enabling a service to recognise your device so you don’t have to give the same information several times during one task
• recognising that you may already have given a username and password so you don’t need to do it for every web page requested
• measuring how many people are using our services, so our customer service team is prepared to assist customers.

We use four types of cookies and we consider all of them essential for our operation. Most Internet browsers automatically accept cookies. However, you can edit settings in our browser to stop accepting cookies or to prompt you before accepting a cookie from the sites you visit. Use your browser's "Help" section for more details where to manage these settings, but be advised that if you decide not to accept our cookies, some of the features of our site may not be available.

2. Analytics cookies

Analytics cookies help us understand how visitors use our website. For instance, which pages visitors go to most often, which pages they visit, which pages they used to enter our website and which were the exit pages, which emails have been open and which links in emails have been clicked. This helps us to understand which pages are relevant to users and to improve our websites and our users experience. It also helps us to understand efficiency of advertising and communication.

3. Functionality cookies

Functionality cookies make our website more useful for end user. You can select language or currency preferences once and functionality cookies will record it so you don’t have to choose it each time when you return to the website. You will need to login every time and you will not need to enter same routes that you have searched previously.

4. Usability cookies

Usability cookies help us to improve your user experience by using third-party features such as maps and videos. They also make it easier for you to share our content with your friends by using Like buttons.

5. Retargeting cookies

Retargeting cookies enable us to show you advertising messages that are relevant to you. For example, if you have search on our website for train tickets from Rome to Venice, we may show you advertising for trains from Rome to Venice.

If you have any questions, suggestions, or comments about this Privacy Policy Statement, fill out the contact form.