Terms and Conditions

rail.ninja is a global online service, which allows booking electronic train tickets. rail.ninja works with a diverse network of railway companies and wholesale ticket suppliers to provide the best global coverage for the customers.

RESERVATION POLICIES

rail.ninja accepts reservations up to 2 years in advance. When e-tickets are available, they are issued within a few hours of booking (but please allow up to 1 business day).

In most cases, and whenever possible, rail.ninja assigns your names to seats to guarantee your comfort. While most rail carriers accept seat assignment 60 days before train departure, there are some that do so only 30 days before. You will receive a link to download your e-tickets as soon as rail.ninja complets booking and name assignment.

Modifications
  • Modification terms are determined by fare selected at reservation. 
  • If fare terms are not specified, standard modification terms apply: modification fee is 10% and deadline is 24 hours before train departure.
  • Processing time: 1 business day

How to modify tickets: use “Sign in” button in the top menu and then find your order on “My orders” tab, or click the link to your order in the confirmation email that we sent you.

If you missed our deadline: please contact our Support team - we will do our best to assist you.

How to modify your ticket if you missed your train: go to the ticket booth at the rail station and try to modify tickets for missed trains there. Some, but not all, carriers allow modification for a few hours after train departure.

Cancelation
  • Cancellation terms are determined by fare selected at reservation. 
  • If fare terms are not specified, standard cancellation terms apply: cancelation fee is 30% and cancelation deadline is 24 hours before train departure. 
  • Processing time: 1 business day 
  • Non-refundable tickets cannot be canceled

How to cancel your tickets: click “Sign in” button in the top menu and then find your order on “My orders” tab, or click the link to your order in the confirmation email that we sent you.

If you missed your train: go to the ticket booth at the rail station. Some, but not all, carriers allow modification for a few hours after train departure.

Refunds

If you have booked a refundable ticket (refundable fare), please cancel it directly with us. This will ensure that your refund is processed efficiently and timely. But please note that refunds are processed by card issuers and banks from 7 to 14 business days. 

Returning tickets at the station

We recommend that you cancel your tickets with us directly to ensure efficient and timely processing of a refund. If you are not able to contact us directly and return your tickets at the station, we will have to wait for a refund from the rail carrier in order to be able to issue a refund to you. This process may take additional time, up to 4 weeks. Furthermore, you may incur additional cancelation fees from the carrier for cancelling at the train station.

No refunds for missed trains

We will make no refunds for missed trains. Please make sure you arrive at the correct train station and that you have enough time to board your train. It is your sole responsibility to locate the correct platform and to arrive at your train car in time for boarding. Please make sure to have all travel documents required for your trip, including passports, visas, and e-tickets.

Discounts

Child discounts, or any other discounts, are displayed on our website during the reservation process.

“Travelers after”

Our website allows booking tickets without providing passenger names and details. However, we will still need those details to issue your tickets and we will remind you to provide such information when the time to issue your tickets comes. Please note, if you do not provide information that we need, your order will be canceled and cancellation fee will be applied.

ONLINE PAYMENTS

rail.ninja accepts online payment by many popular payment methods and systems. Payments are processed by rail.ninja’s payment partners worldwide. Payments in AUD are processed by Firebird Tours PTY (Australia). Payments in EUR, GBP, USD are processed by Arsia Limited (Malta). Payments in USD are processed by Firebird Tours, LLC (US).

We reserve the right to request additional information from card holders to prevent fraudulent activity and ensure safe transactions.

In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit. According to the security standard PCI DSS we do not store customer card details.

CLAIMS

If you were unhappy with our services, you can make a claim in writing within 30 days from your departure date. Please submit your claim to [email protected] We will review each claim taking into account circumstances presented by you and our Terms and Conditions.

For any failures on part of rail.ninja we will issue a refund. We will not issue a refund for claims based on circumstances that are outside of our control.

LIMITS OF RESPONSIBILITY

We do not own or operate any of the trains or rail stations. Our service is to book tickets for you and once tickets have been issued and sent to you, our service has been delivered.

We are not responsible for any injury, loss, death, inconvenience, delay, or damage to personal property in connection with the provision of any goods or services, whether resulting from, but not limited to, acts of God or force majeure, epidemics, pandemics, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation, or for failure of any transportation mechanism to arrive or depart on time.

rail.ninja is not responsible for delays, changes, or cancellation costs resulting from incorrect, incomplete, or expired traveler documents.

rail.ninja is not responsible for missed trains for any reason.

Clients specifically release rail.ninja from any and all claims for loss or damage to baggage or property, or from personal injuries or death, or from loss or delay, arising out of the acts, omissions, or negligence of rail carriers.

TRAVEL ADVISORIES, WARNINGS

It is the responsibility of the Client to become informed about the most current travel advisories and warnings by referring to the appropriate travel advisories issued by their country. In the event of an active Travel Warning against travel to the specific destination location(s) of the trip be issued by the Client’s home country, or by any other country, and should the Client elect to travel, notwithstanding any travel advisory or warning, the Client assumes all risk of personal injury, death, or property damage that may arise out of events, such as those advised or warned against.

About rail.ninja

rail.ninja is a trading name of Firebird GT Limited, a Hong Kong limited liability company located at Unit 2003, 20/F, Tower 5, 33 Canton Rd, Tsim Sha Tsui, Hong Kong, Kowloon.