Customer Support

Whenever you purchase a ticket on Rail Ninja, we attempt to issue your tickets as soon as they become available on a train company's website. What is more, we provide an estimated date of ticket download date for extra peace of mind. However, please keep in mind that our team might sometimes receive an overwhelming influx of orders, so you might receive tickets a bit later than estimated. Still, we process tickets by priority in this scenario, depending on the departure date. So you can rest assured that your tickets will be issued in time for your departure. We appreciate your patience and understanding! Is your travel date approaching, and your tickets are not issued yet? Contact us

To get your ticket, you first need to purchase it on www.rail.ninja! If you did, then log in to your account, and you will be able to see the status of your booking. Bear in mind that you might need to wait closer to your departure date for the tickets to be issued if you booked way in advance. Once the tickets are issued, you can get the tickets from your account on Rail Ninja or find them in your email inbox. You can also use this link to retrieve your ticket.

One of the best things about traveling on a train is taking your luggage with you, as there are no strict limits on how much luggage a traveler is allowed to bring on board. But for passengers not to get carried away, it is recommended to have carry-on luggage of no more than 36 kg, the sum of dimensions should not exceed 180 cm. Depending on the size of your luggage, you can store your luggage either on the shelf above your seat or in the luggage storage spots located at the end, middle, or front of each car.

If you need to cancel your tickets, you have to log in to Rail Ninja, navigate to "My orders" (or click the link in the confirmation email we sent you), and choose the tickets you would like to cancel. Then agree with the Terms and Conditions and submit your request. We will notify you when the cancelation is complete. Keep in mind that cancellation policies depend on the type of ticket fare. You can find out the fare type of your ticket and its cancellation rules in your order. The deadline for the cancellation of tickets is 24 hours before the train departure. Read more about our cancelation policies and refunds.

The ability to modify a ticket depends on its fare type. Not all ticket types support modification. You can find out the fare type of your ticket and the rules for its modification in your order. If you booked the right fare type, log in to your account, navigate to "My orders" tab and find modification options there. The deadline for the modification of tickets is 24 hours before the train departure. Read more about our modification policies.