Customer Support

Get quick answers and step-by-step guidance on booking, managing, and using your train tickets — with 24/7 support whenever you need it.

Happy to Assist You

Our support team is here to help you 24/7. Click on the button below and start a chat!

How to Book & Use Your Tickets

Simple guidance on making a reservation, receiving tickets, and travelling with e-tickets or station pickups.

If you have questions about modifying your booking, changing seats, cancelling tickets, payment options, or resolving technical issues, we recommend visiting our FAQ page.

Tickets for Large Groups

Rail Ninja can help you book more than 20 tickets with ease. Whether you’re organising a family trip, school excursion, corporate event, or guided tour, our team provides personalised assistance, coordinated seating, and access to competitive group rates. For full details please visit our Group Reservations page.

Start Using Travel App

The Rail Ninja app makes booking and managing your train trips simple, with an easy-to-use interface that lets you search routes, access your tickets offline, receive real-time updates, and manage your journey with just a few taps. For more information visit the Rail Ninja app page.