You can cancel your tickets by signing in to your Rail Ninja account, then find your order on the “My orders” tab, or click the link to your order in the confirmation email that we sent you. Click the "Cancel tickets" button. Choose the tickets you would like to cancel, agree with the Terms and Conditions and click the "Submit Request" button. We will notify you by email when the cancellation is complete.

If you booked round-trip tickets, please make sure to submit a separate cancellation request for each leg.

If you missed your train: go to the ticket booth at the rail station. Some, but not all, carriers allow modification for a few hours after train departure.

Commonly, it takes 5-7 business days for money to reach the bank account once the order is canceled. If you haven't received a refund after 7 business days, we recommend you check the payment transaction, it may have disappeared from your bank account as if it had never been charged. The bank froze a particular amount in your bank account for the initial payment and later unfroze it to refill your balance.

If you have made multiple reservations with the same details, please feel free to check your personal account to see if you can modify them there. If you need any assistance, our support team is always ready to help, just reach out to us in online chat.