Your train was late? Claim your money back for FREE!
- Train is late? Tell us about your caseProvide details of your journey: your contacts, rail carrier, and a PDF of your ticket. It will take less than a minute of your time!
- We build & file your claim for FREEWe check details of your journey, see if you're eligible for a refund, build a case according to the rules of the carrier and file it for free.
- You get paid. We take nothingThe carrier pays you directly. We take nothing. If the claim is rejected and we think it was wrong, we'll tell you how to appeal.
Claim refund for late train
What You Can Claim For
There are three reasons when you're entitled to compensation
- Delayed arrivalCompensation is based on how late you arrived at your final destination, not how late the train left. A train that departs 10 minutes late but arrives 70 minutes late is a valid claim.
- Cancelled trainIf your train was cancelled and you arrived late on a replacement service, you can claim. If you abandoned the journey entirely, you're generally entitled to a refund of the unused ticket instead.
- Missed connectionIf a delay on one leg caused you to miss a connection and you arrived late overall, that's a claim — even if the two legs were operated by different companies.
How Much You Can Get
This is what your delay is worth in different countries
- EU, Norway, Iceland, Liechtenstein60-119 minutes delay - 25% of the ticket price
120 minutes or more - 50% of the ticket price - United Kingdom15-29 minutes - 25% of the single fare
30-59 minutes - 50% of the single fare
60-119 minutes - 100% of the single fare
120 minutes or more - 100% of the full return fare - Switzerland60-119 minutes delay - 25% of the ticket price
120 minutes or more - 50% of the ticket price
Claim refund for a late train for FREE!
Frequently Asked Questions
No. This is open to any passenger with any rail ticket, bought anywhere.
It's really free. A typical claims company would keep up to 30% of the recovered amount to itself. But we're a rail ticketing platform, and this is how we introduce ourselves to travelers. You keep 100% of whatever the carrier pays back.
Carriers are generally expected to pay within one month of a valid claim. In practice it ranges from a few days to several weeks depending on the operator.
Try anyway. A booking confirmation email, a card statement, or an app record is often enough. Carriers vary in how strict they are.
Possibly, in the EU. Almost certainly not in the UK or Switzerland, where the windows are 28 and 30 days. Enter it and we'll check.
Yes, but the calculation is different — usually a pro-rata daily value rather than a percentage of a fare. We'll handle it.
No. We use what you give us to file the claim and to send you the result. Nothing else.
Yes. Add each passenger to the same claim.